My parents just moved into a new house, and during the unpacking process my mom came across a note she had written years ago. It was torn out of a guest book from a vacation rental we had stayed at in Lake Tahoe, and listed sixteen things wrong with the place. (Apparently she had ripped the page out because her conscience kicked in and she decided to email the owner a gentler version of her list.)
It’s not that she was trying to be mean, but as a person who stays at vacation rental homes frequently, she expected certain things that just weren’t present. Here are a few of her (kinda funny) comments that I think represent bigger concerns vacation rental guests might have:
- “Wash the windows — seriously!“: No one likes to check in to a dirty vacation rental (seriously!). Make sure you or your cleaning crew does a thorough job. Without a doubt, if a spot has been missed, the guests will notice. Especially if they’re staying for a while.
- “Fix shower heads — waste of H20!“: People are more environmentally conscious than they used to be. If your vacation rental has any green shortcomings, remedy them asap to please your eco-friendly guests.
- “Dressers in bedrooms… Why are there none?“: Can’t you just sense the confusion in this statement? My mom didn’t understand how something so commonsensical was missing. Guests will always have expectations, and when they aren’t met, acute disappointment sets in. Now, you can’t always predict what guests will expect but here’s a tip: When outfitting your vacation rental, put yourself in your guests’ shoes. What would you expect to see as you enter the house? The kitchen? You get the idea.
- And lastly, a little money-making tip: “Most other Tahoe rentals have beach umbrellas, towels and chairs for renters to use. Kick it up a notch — you could charge more!” It’s true. Often times, the little things (blender, ipod hookup etc.) can put your vacation rental a notch above the rest. And to get the best, the renters will pay a little bit extra.
Do you have any tips for vacation rental owners? Follow my mother’s lead and just let it all out!